Privacy Policy

1. Introduction

Welcome to Zenome. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.

When you visit our mobile application or use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy.

2. Information We Collect

We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.

• Personal Info Provided by You: We collect names; phone numbers; email addresses; mailing addresses; billing addresses; passwords; contact preferences; health-related data necessary for booking appointments; and other similar information.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument.

3. How We Use Your Information

We use personal information collected via our App for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process.
• To send you administrative information.
• To fulfill and manage your appointments and consultations.
• To protect our Services from fraud.
• To enforce our terms, conditions and policies.

4. Health Information (HIPAA & Compliance)

Any health information collected is handled in accordance with applicable healthcare privacy laws. Your medical records, consultation history, and prescription details are encrypted and securely stored. We only share this information with your explicitly chosen healthcare providers.

5. Contact Us

If you have questions or comments about this policy, you may email us at privacy@zenome.health or by post to:

Zenome Healthcare
94-96 Nguyen Van Thuong, Phuong My Tay
Thanh Pho, Ho Chi Minh City, Vietnam