Terms of Service

Last updated: June 16, 2026

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Zenome ("we", "us", or "our"), concerning your access to and use of the Zenome application as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto.

You agree that by accessing the App, you have read, understood, and agreed to be bound by all of these Terms of Service. If you do not agree with all of these terms, then you are expressly prohibited from using the App and you must discontinue use immediately.

2. Medical Disclaimer

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL "911" OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.

Zenome provides a platform to connect you with healthcare professionals. Zenome itself does not provide medical advice, diagnosis, or treatment. The content on the app is for informational purposes only and is not a substitute for professional medical advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

3. User Accounts

To use certain features of the App, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your account or any other breach of security.

4. Appointments and Payments

By booking an appointment through Zenome, you agree to pay all applicable fees. Fees are clearly displayed prior to confirmation. Cancellations may be subject to a cancellation fee if made within 24 hours of the scheduled time. Refunds, if applicable, are processed in accordance with our refund policy.

5. User Guidelines

When using the App, you agree not to:

  • Systematically retrieve data or other content from the App to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Interfere with, disrupt, or create an undue burden on the App or the networks or services connected to the App.
  • Use the App in a manner inconsistent with any applicable laws or regulations.

6. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the App at any time or for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the App.